Return Policy

1. Returns

Customers may request a return within 30 days of delivery, subject to eligibility. Items must be unused, unopened, in original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

For hygiene and safety, opened, used, or tested cosmetics and personal care items cannot be returned unless defective, damaged, or required by law. Gift cards and final-sale promotional items are not returnable unless defective.

3. Refund Process

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Bank and card processing times commonly take 5-10 business days.

4. Late or Missing Refunds

If a refund is approved but not visible, check with your bank or card issuer first. If it still has not posted, contact contact@velorabeautyllc.co with your order number.

5. Exchanges

We replace items only when defective, damaged, or incorrectly fulfilled. Contact support before mailing any item back.

6. Return Shipping

Customers are responsible for return shipping unless the item is defective, damaged, or incorrectly fulfilled. Original shipping fees are not refundable unless required by law.